Warranty

IMPORTANT: BY USING YOUR BIZON PRODUCT, YOU AGREE TO THE TERMS OF THIS LIMITED WARRANTY (“WARRANTY”). THE WARRANTY PERIOD DEPENDS ON THE WARRANTY OPTION STATED ON YOUR QUOTE AND ORDER CONFIRMATION. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE PRODUCT AND RETURN IT WITHIN THE RETURN PERIOD STATED IN THE RETURNS & REFUNDS POLICY, TO THE EXTENT THE PRODUCT IS ELIGIBLE FOR RETURN.

This Warranty is part of the BIZON Terms of Sale and is a “Limited Warranty” under the Magnuson-Moss Warranty Act. It applies to BIZON-branded products only. Warranty service is provided only within the United States.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. OTHER THAN AS PERMITTED BY LAW, BIZON DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND ITS REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. BIZON DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND AGAINST HIDDEN OR LATENT DEFECTS. WHERE SUCH WARRANTIES CANNOT BE DISCLAIMED, THEY ARE LIMITED TO THE DURATION OF THIS WARRANTY AND, AT BIZON’S OPTION, TO THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

Technostore LLC (dba BIZON), 3005 Greene St, Hollywood, FL 33020, U.S.A. (“BIZON”) warrants the BIZON-branded hardware product and BIZON-branded accessories in the original packaging (“BIZON Product”) against defects in materials and workmanship when used normally in accordance with BIZON’s published guidelines (technical specifications, user manuals and service communications) for the Warranty Period of the option stated on your quote and order confirmation. All Warranty Periods run from the date of delivery to the original end-user purchaser (“Delivery Date”).

BIZON workstations, servers and clusters are offered with one of the following options:

• Lifetime Expert Care with 3 Year Limited Warranty — 3 Year Labor & 1 Year Part Replacement
• Lifetime Expert Care with 4 Year Limited Warranty — 4 Year Labor & 2 Year Part Replacement
• Lifetime Expert Care with 5 Year Limited Warranty — 5 Year Labor & 3 Year Part Replacement

Each option has three parts:

• Part Replacement Period (1, 2 or 3 years). If a component fails because of a defect in materials or workmanship, BIZON repairs or replaces it; the part and the labor are free.
• Labor Period (3, 4 or 5 years). BIZON provides diagnosis, repair labor, installation of replacement parts, testing and return shipping within the United States at no charge. After the Part Replacement Period ends, replacement parts are no longer covered: BIZON supplies them at its then-current price, which you approve and pay before the repair, and performs the labor free. Replacement part prices (including GPUs) may differ from the prices on your original quote.
• Lifetime Expert Care. For as long as you own the BIZON Product, BIZON provides hardware technical support by phone, email and remote session during business hours (Monday–Friday, 9 am–5 pm Eastern Time, excluding U.S. holidays): hardware diagnosis and configuration, BIOS/firmware settings as delivered by BIZON, and guidance on maintenance and upgrades. It covers hardware only — not operating systems, drivers, frameworks, applications, models or workloads — and does not include repair labor or parts after the Labor Period, on-site service, or support for products transferred to a third party. “Lifetime” means the period during which BIZON supports the product line, which BIZON expects to be not less than the Labor Period.

Other BIZON-branded products and components sold separately (GPUs, memory, storage, cooling components and accessories sold outside of a system) carry a One (1) Year Limited Warranty from the Delivery Date, with an optional Two (2) Year extended warranty available at purchase, under the same terms as the Part Replacement Period.

Extended warranty. A longer warranty option may be purchased when ordering or within thirty (30) days after the Delivery Date, at BIZON’s then-current price, if no warranty claim has been made in that time.

This Warranty does not cover non-BIZON branded hardware or any software, even if sold with BIZON hardware; their manufacturers and publishers may provide their own warranties. Software distributed by BIZON (including BizonOS, Z-Hub, operating systems, drivers and system software) is covered only by its license agreement. BIZON does not warrant that the BIZON Product will operate without interruption or error, or achieve any particular performance, benchmark or throughput, and is not responsible for damage from failure to follow instructions for the product’s use.

This Warranty does not apply:

(a) to consumable parts such as batteries, thermal paste and pads, filters, fans, coolant and protective coatings, unless they fail because of a defect in materials or workmanship;
(b) to cosmetic damage such as scratches, dents and broken plastic on ports, unless caused by a defect in materials or workmanship;
(c) to damage caused by use with a third-party component or product that does not meet the BIZON Product’s specifications (available on each product page at bizon-tech.com);
(d) to damage caused by accident, abuse, misuse, neglect, liquid contact (other than coolant in a factory-installed liquid-cooling loop), fire, flood, lightning, earthquake or other external cause;
(e) to damage caused by operating the BIZON Product outside BIZON’s published guidelines, including the environment, temperature, humidity, airflow, power and installation requirements in the product’s technical specifications;
(f) to damage caused by service, repair, upgrade, installation or modification by anyone other than BIZON that is not carried out in accordance with BIZON’s published guidelines, and to any component installed by anyone other than BIZON (see “Customer-Installed Components” below);
(g) to a BIZON Product or component modified to alter functionality or capability without BIZON’s written permission;
(h) to normal wear and tear or normal aging;
(i) if any serial number has been removed or defaced from the BIZON Product or a covered component;
(j) if BIZON is informed by public authorities that the product has been stolen, or if you cannot deactivate security measures on the product and cannot prove you are the authorized user (for example by proof of purchase);
(k) to damage caused by incorrect connection or incorrect installation of a graphics card or any other component;
(l) to thermal damage caused by blocked airflow, inadequate ventilation, dust accumulation, operation outside the specified environment, or failure to perform the maintenance in BIZON’s published guidelines;
(m) to damage caused by power interruptions or failures, power surges, incorrect supply voltage, or use without adequate power protection where recommended in the product specifications;
(n) to use in the wrong environment (servers are designed for server rooms with racks, 24/7 air conditioning, sufficient power and cooling; workstations for the environment stated in their technical specifications);
(o) to unauthorized CPU/GPU overclocking, changes to CPU or GPU power limits, flashing BIOS, vBIOS or firmware, or changes to BIOS settings other than as instructed by BIZON;
(p) to damage in transit where the BIZON Product was not shipped in accordance with the shipping requirements below;
(q) to BIZON Products exported, transferred, resold or used in breach of the Export Controls and Sanctions Compliance Policy, or located outside the United States; or
(r) to data recovery, software reinstallation or restoration of configuration.

Additional terms apply to water-cooled systems (see below).

You may install, remove or replace user-serviceable components — memory, storage drives, PCIe cards (including additional graphics cards in air-cooled systems), network adapters and peripherals — without voiding this Warranty, provided the installation follows BIZON’s published guidelines and the component meets the product’s specifications. This Warranty does not cover the components you install (covered by their own manufacturers), damage caused by their installation, or faults caused by incompatibility with them. The factory-installed liquid-cooling loop (water blocks, pumps, radiators, tubing, fittings, coolant) and every component connected to it, including liquid-cooled CPUs and GPUs, must not be opened, modified or serviced by anyone other than BIZON. BIZON may ask you to remove customer-installed components before returning a product for service and is not responsible for such components left in a returned product.

IF YOUR BIZON PRODUCT CAN STORE SOFTWARE, DATA AND OTHER INFORMATION, MAKE PERIODIC BACKUP COPIES TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST OPERATIONAL FAILURES.

Before warranty service, BIZON may ask you for proof of purchase (order number or invoice) and the product serial number, to answer diagnostic questions, to provide photographs, logs or diagnostic output, to allow a remote support session, and to follow BIZON’s procedures for obtaining service. Before sending a product for service, back up its storage media, remove personal, confidential and proprietary information, and disable passwords and disk encryption or provide BIZON with the credentials needed to service the product.

DURING WARRANTY SERVICE THE CONTENTS OF THE PRODUCT’S STORAGE MEDIA MAY BE LOST, REPLACED OR REFORMATTED. BIZON IS NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE, DATA OR OTHER INFORMATION ON THE PRODUCT SERVICED.

After service, your product or a replacement is returned configured as originally purchased, subject to applicable updates. You are responsible for reinstalling your own software, data and information; this is not covered by the Warranty.

If you submit a claim during the Warranty Period in accordance with this Warranty, BIZON will, at its option:

(i) repair the BIZON Product using new or previously used parts equivalent to new in performance and reliability;
(ii) replace the BIZON Product or the defective component with the same model (or, with your consent, one with similar or better functionality) made from new or previously used parts equivalent to new in performance and reliability; or
(iii) exchange the BIZON Product for a refund of your purchase price, less a reasonable allowance for use where permitted by law.

BIZON may ask you to replace user-installable parts yourself. A replacement part or product, including a user-installed part installed per BIZON’s instructions, carries the remaining Warranty Period or ninety (90) days from replacement, whichever is longer. A replaced or refunded item becomes BIZON’s property; the replacement becomes yours.

Manufacturer RMA lead times. Replacement of GPUs, accelerators, CPUs, motherboards, network adapters and storage depends on BIZON obtaining a replacement from the manufacturer or distributor under its RMA process. BIZON does not stock replacement GPUs or other high-value components; repair time depends on the manufacturer’s RMA processing, testing and shipping, which may take several weeks. BIZON will keep you informed of the RMA status. BIZON does not guarantee repair turnaround time and does not provide loaner equipment.

Check the online help resources at bizon-tech.com first. If the product is still not working properly, contact BIZON Technical Support at support@bizon-tech.com or 1-888-577-6775 (Monday–Friday, 9 am–5 pm Eastern Time) with your order number, product serial number and a description of the problem. A BIZON representative will determine whether the product needs service, which may include remote diagnosis, and if so will issue a Return Merchandise Authorization (RMA) number and tell you how service will be provided. Products shipped to BIZON without an RMA number will not be serviced.

BIZON provides warranty service through one or more of the following:

(i) Carry-in service. Bring your BIZON Product to BIZON’s facility in Hollywood, FL, by appointment. Collect it within 7 days after we notify you that service is complete, unless we tell you it will be shipped to you. Storage fees may apply after 30 days.

(ii) Mail-in service. If eligible, BIZON sends you packing and shipping instructions; you ship the product to BIZON, and BIZON returns it after service.

(iii) DIY parts service and advance replacement. Where available, BIZON ships a replacement part with installation instructions for you to install yourself.

(a) If BIZON requires the replaced part back, it must be returned in the configuration in which it was shipped (including graphics card, power supply, cables, etc.). BIZON may require a credit card authorization as security for the retail price of the replacement part and shipping; without it, DIY service may not be available and BIZON will offer another service option. You must ship the replaced part to BIZON within fourteen (14) calendar days after receiving the replacement, with the RMA number and packing instructions provided. If you do, the authorization is cancelled and you are not charged. If you do not return the part, or return a part that is ineligible for service or damaged, BIZON charges the authorized amount.

(b) If BIZON does not require the replaced part back, BIZON ships the replacement free of charge with installation and disposal instructions.

(c) BIZON is not responsible for labor costs you incur in DIY parts service.

BIZON does not provide on-site warranty service and may change the service method or a product’s eligibility for a particular method at any time.

• During the Warranty Period: you arrange, pay for and insure shipping of the product or part to BIZON, including freight and palletization for servers, water-cooled systems and other large or heavy products. BIZON pays return shipping to your U.S. address by the carrier and service BIZON selects.
• After the Warranty Period, or for service not covered by this Warranty: you pay shipping in both directions.
• Products returned for warranty service that are found to have no defect, or whose defect is excluded, are subject to a diagnostic fee at BIZON’s then-current rates and return shipping charges; BIZON may offer out-of-warranty repair.

Shipping requirements:

• Original packaging: ship in the original boxes and packaging materials. If they are no longer available, BIZON can provide replacement packaging on request (fees may apply). BIZON is not responsible for transit damage when non-original packaging is used.
• Freight for large/heavy items: products originally shipped on a pallet must be returned the same way, properly palletized, via freight (servers and water-cooled systems always).
• RMA number must be clearly marked on the outside of the package.

After the Warranty Period, or for faults not covered, BIZON offers diagnostic, repair, upgrade and maintenance services at its then-current labor and parts rates, quoted for your approval before work begins. Out-of-warranty repairs carry a ninety (90) day warranty against defects in the repair; turnaround time is not guaranteed.

This Warranty is non-transferable and extends only to the original end-user purchaser; claims must be accompanied by the original proof of purchase. Systems sold to resellers carry the Warranty for the reseller’s end-user customer. Lifetime Expert Care is personal to the original end-user purchaser and does not transfer.

The following applies to all BIZON-branded water-cooled (liquid-cooled) systems in addition to the standard terms. Because the loop circulates coolant in direct contact with electronic components, compliance is a condition of coverage for the loop and the components it cools.

• Scheduled maintenance. Water-cooled systems require maintenance every eighteen (18) months from the Delivery Date (and every 18 months thereafter) to maintain the warranty and proper operation. Maintenance includes inspection of the loop, pump, fittings and tubing, replacement of coolant with BIZON-specified coolant, and leak and pressure testing. It is performed by BIZON at its facility as a paid service at then-current rates; you ship the system to BIZON on a pallet via freight and pay return shipping. Contact technical support to schedule. If maintenance is not completed within sixty (60) days after it is due, failures of the loop or the components it cools after that date are not covered until maintenance is completed.
• No opening or modifying the loop. The loop and the components it cools are not covered in the case of 1) unauthorized replacement parts or liquids; 2) opening, altering or modifying the loop or any of its components, or draining, refilling or topping up coolant other than as BIZON instructs in writing; 3) failure to perform scheduled maintenance; or 4) failure to follow the special shipping process.
• Shipping. Contact technical support for instructions before shipping a water-cooled system. It must ship in the original packaging on a pallet via freight; BIZON may require the loop to be drained or prepared in a specific way.
• Monitoring. If the coolant level drops below 70%, the coolant becomes contaminated, unclear or changes color, the pump is noisy or stops, or you see any sign of leakage, power the system down and contact technical support immediately. Continued operation after such a sign is operation outside BIZON’s published guidelines.
• Coolant appearance. Over time the fluid in the loop, tubing, fittings and water blocks may discolor or turn cloudy because of the dyes and additives that preserve it and prevent corrosion. This is normal and not a defect.

THIS WARRANTY DOES NOT COVER DAMAGE RESULTING FROM ACCIDENT, MISUSE OR ABUSE, LACK OF REASONABLE CARE, SHIPPING DAMAGE, MODIFICATIONS, THE AFFIXING OF ANY ATTACHMENT NOT PROVIDED WITH THE PRODUCT, LOSS OF PARTS, OR OPERATING COMPONENTS AT SPEEDS OR FUNCTIONS OTHER THAN THOSE SPECIFIED BY THEIR MANUFACTURERS.

BIZON will not pay for warranty service performed by a non-authorized repair or diagnostic service and will not reimburse damage resulting from such service. Continuous (24/7) operation of a BIZON Product for compute workloads within its published specifications and environment is normal use and does not by itself exclude coverage.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, BIZON IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING LOSS OF USE, REVENUE, PROFITS, SAVINGS, BUSINESS, OPPORTUNITY, GOODWILL OR REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS HOWEVER CAUSED, INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, THE COST OF RECOVERING OR REPRODUCING ANY PROGRAM OR DATA, OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED ON THE PRODUCT. BIZON’S TOTAL LIABILITY UNDER THIS WARRANTY SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE BIZON PRODUCT CONCERNED.

THIS LIMITATION DOES NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR TO STATUTORY LIABILITY FOR INTENTIONAL OR GROSSLY NEGLIGENT ACTS OR OMISSIONS. BIZON DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR OR REPLACE ANY BIZON PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED ON IT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU.

No BIZON reseller, agent or employee may modify, extend or add to this Warranty except in a written agreement signed by a duly authorized officer of BIZON. If any term is held unenforceable, the remaining terms are not affected. This Warranty is governed by the laws of the State of Florida, U.S.A., without regard to its conflict of laws rules, and any dispute under it is subject to the dispute-resolution provisions of the Terms of Sale. BIZON or its successor in title is the warrantor. BIZON may update this Warranty for products delivered after the update by posting a revised version at bizon-tech.com/warranty; the version in effect on the Delivery Date applies to your product.

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