IMPORTANT: BY USING YOUR BIZON PRODUCT, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE BIZON 1, 2 or 3 YEAR LIMITED WARRANTY (“WARRANTY”) AS SET OUT BELOW (warranty period depends on the option you choose when placing the order).
DO NOT USE YOUR PRODUCT UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.
IF YOU DO NOT AGREE TO THE TERMS OF THE WARRANTY, DO NOT USE THE PRODUCT AND RETURN IT WITHIN THE RETURN PERIOD STATED IN BIZON’S RETURN POLICY (FOUND AT https://bizon-tech.com/us/returns_refunds/) TO THE BIZON'S OFFICE OR THE AUTHORIZED DISTRIBUTOR WHERE YOU PURCHASED IT FOR A REFUND.
HOW CONSUMER LAW RELATES TO THIS WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, BIZON DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. BIZON DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, BIZON LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT BIZON'S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
WHAT IS COVERED BY THIS WARRANTY?
TechnoStore LLC. of 3005 Greene St, Hollywood, FL 33020, U.S.A. (“Bizon”) warrants the Bizon-branded hardware product and Bizon-branded accessories contained in the original packaging (“Bizon Product”) against defects in materials and workmanship when used normally in accordance with Bizon's published guidelines for a period of one, two or three YEARS (warranty period depends on the option you choose when placing the order) from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Bizon’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.
WHAT IS NOT COVERED BY THIS WARRANTY?
This Warranty does not apply to any non-Bizon branded hardware products or any software, even if packaged or sold with Bizon hardware. Manufacturers, suppliers, or publishers, other than Bizon, may provide their own warranties to you – please contact them for further information. Software distributed by Bizon with or without the Bizon brand (including, but not limited to system software) is not covered by this Warranty. Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use. Bizon does not warrant that the operation of the Bizon Product will be uninterrupted or error-free. Bizon is not responsible for damage arising from failure to follow instructions relating to the Bizon Product’s use.
This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by use with a third party component or product that does not meet the Bizon Product’s specifications (Bizon Product specifications are available at https://bizon-tech.com/ under the technical specifications section for each product ); (d) to damage caused by accident, abuse, misuse, fire, earthquake or other external cause; (e) to damage caused by operating the Bizon Product outside Bizon’s published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Bizon; (g) to a Bizon Product or components that have been modified to alter functionality or capability without the written permission of Bizon; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Bizon Product; (i) if any serial number has been removed or defaced from the Bizon Product; or (j) if Bizon receives information from relevant public authorities that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the Bizon Product, and you cannot prove in any way that you are the authorized user of the product (eg. by presenting proof of purchase); (k) to damage and/or caused by incorrect connection and/or incorrect graphics card or any other components installation (l) to thermal damage on any electronic components, wires, parts; (m) to damage caused by interruptions or power failure; (n) using systems in wrong environment (servers are designed for server rooms equipped with server racks, 24/7 AC system, sufficient power, and cooling) (o) to non-authorized CPU/GPU overclocking or flashing BIOS/firmware or modifying BIOS settings. Additional warranty limitations apply for liquid-cooled systems (see liquid-cooled warranty terms section).
IF YOUR BIZON PRODUCT IS CAPABLE OF STORING SOFTWARE PROGRAMS, DATA AND OTHER INFORMATION, YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES.
Before receiving warranty service, Bizon or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Bizon's procedures for obtaining warranty service. Before submitting your Bizon Product for warranty service you should maintain a separate backup copy of the contents of its storage media, remove all personal information that you want to protect and disable all security passwords.
DURING WARRANTY SERVICE IT IS POSSIBLE THAT THE CONTENTS OF THE BIZON PRODUCT’S STORAGE MEDIA WILL BE LOST, REPLACED OR REFORMATTED. IN SUCH AN EVENT BIZON AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF THE BIZON PRODUCT SERVICED.
Following warranty service your Bizon Product or a replacement device will be returned to you as your Bizon Product was configured when originally purchased, subject to applicable updates. You will be responsible for reinstalling all other software programs, data and information. Recovery and reinstallation of other software programs, data and information are not covered under this Warranty.
WHAT WILL BIZON DO IN THE EVENT THE WARRANTY IS BREACHED?
If during the Warranty Period you submit a claim to Bizon in accordance with this warranty, Bizon will, at its option:
(i) repair the Bizon Product using new or previously used parts that are equivalent to new in performance and reliability,
(ii) replace the Bizon Product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or
(iii) exchange the Bizon Product for a refund of your purchase price.
Bizon may request that you replace certain user-installable parts or Bizon Products. A replacement part or Bizon Product, including a user-installable part that has been installed in accordance with instructions provided by Bizon assumes the remaining term of the Warranty or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a Bizon Product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes Bizon's property.
HOW TO OBTAIN WARRANTY SERVICE?
Please access and review the online help resources described below before seeking warranty service. If the Bizon Product is still not functioning properly after making use of these resources, please contact a Bizon representative, using the information provided below. A Bizon representative will help determine whether your Bizon Product requires service and, if it does, will inform you how Bizon will provide it. When contacting Bizon via telephone, other charges may apply depending on your location.
Online information with details on obtaining warranty service is provided below.
WARRANTY SERVICE OPTIONS
Bizon will provide warranty service through one or more of the following options:
(i) Carry-in service. You may return your Bizon Product to the Bizon's office. Service will be performed at the location. Once you are notified that service is complete, you will retrieve the Bizon product from the Bizon office within 7 days unless Bizon notifies you that the Bizon Product will be sent directly to your location.
(ii) Mail-in service. If Bizon determines that your Bizon Product is eligible for mail-in service, Bizon will send you instructions on how to properly pack and address your Bizon product, so that you may ship your Bizon Product to the Bizon office. Instructions may be sent to you via email or in hard copy with the packaging material. Once service is complete, the Bizon will return the Bizon Product to you.
(iii) Do-it-yourself (DIY) parts service. DIY parts service allows you to service your own Bizon Product. If DIY parts service is available in the circumstances, the following process will apply.
(a) Service where Bizon requires a return of the replaced Bizon Product or parts require a return of Bizon Product in the original configuration in which they were shipped (including the graphics card, power supply, cables, etc). Bizon may require a credit card authorization as security for the retail price of the replacement Bizon Product or part and applicable shipping costs. If you are unable to provide credit card authorization, DIY parts service may not be available to you and Bizon will offer alternative arrangements for service. Bizon will ship a replacement Bizon Product or part to you with installation instructions, if applicable, and any requirements for the return of the replaced Bizon Product or part. If you follow the instructions, Bizon will cancel the credit card authorization, so you will not be charged for the Bizon Product or part and shipping to and from your location. If you fail to return the replaced Bizon Product or part as instructed or return a replaced product or part that is ineligible for service, Bizon will charge your credit card for the authorized amount.
(b) Service where Bizon does not require a return of the replaced Bizon Product or part. Bizon will ship you free of charge a replacement Bizon Product or part accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced Bizon Product or part.
(c) Bizon is not responsible for any labor costs you incur relating to DIY parts service. Should you require further assistance, contact Bizon.
Bizon reserves the right to change the method by which Bizon may provide warranty service to you and your Bizon Product’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to the country. You may be responsible for shipping and handling charges if the Bizon Product cannot be serviced in the country it is in. If you seek service in a country that is not the country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all customs duties, V.A.T. and other associated taxes and charges. For international service, Bizon may repair or replace Bizon Products and parts with comparable Bizon Products and parts that comply with local standards.
Transfer of WarrantyThis warranty is non-transferable. All warranty claims must be accompanied by the original proof of purchase. Systems sold to authorized resellers at the time of sale constitutes consent for the transfer of warranty.
Liquid cooling systems warranty termsStandard warranty terms apply for all BIZON branded liquid-cooled systems. The liquid-cooled system has some extra requirements as listed below. Maintenance: Liquid-cooled systems require maintenance every 2 years by BIZON authorized service only. Please contact technical support to request system maintenance. The maintenance process will include replacing the coolant, complete loop and components checkup, cleaning the radiators and waterblocks. Shipping: Liquid-cooled systems require a special shipping process. If you need to ship a liquid-cooled system for any reason please contact technical support for special shipping instructions. Shipping the system without following the shipping guide will damage the system. You may have to periodically top-off the fluid levels. If you noticed that the coolant level is lower than 70%, please contact technical support. You required to use liquids authorized by BIZON only. If the liquid it ever becomes contaminated, unclear, or significantly changes color, it should be replaced immediately. Please contact the technical support. General terms: THIS WARRANTY DOES NOT COVER DAMAGE RESULTING FROM ACCIDENT, MISUSE OR ABUSE, LACK OF REASONABLE CARE, SHIPPING DAMAGE, MODIFICATIONS, THE AFFIXING OF ANY ATTACHMENT NOT PROVIDED WITH THE PRODUCT, LOSS OF PARTS, OR OPERATING COMPONENTS AT SPEEDS OR FUNCTIONS OTHER THAN THOSE SPECIFIED BY THEIR MANUFACTURERS. This Warranty does not apply in the case of 1) using unauthorized replacement parts and/or liquids; 2) altering or modifying liquid-cooling loop or any components 3) failure to perform system maintenance every 2 years. 4) failure to follow special shipping process in case of shipping the system. BIZON will not pay for warranty service performed by a non-authorized repair or diagnostic service and will not reimburse the consumer for damage resulting from warranty service performed by a non-authorized repair service. No responsibility is assumed for any special incidental or consequential damages due to a defective BIZON product. After an extended time period, the color of the fluid inside the cooling system, tubing, fittings, and water blocks may discolor and develop a cloudy look due to dyes and additives added to preserve the integrity and prevent corrosion.
LIMITATION OF LIABILITY
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, BIZON IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE BIZON PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED IN THE BIZON PRODUCT.
THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. BIZON DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY BIZON PRODUCT UNDER THIS WARRANTY OR REPLACE THE BIZON PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED ON THE BIZON PRODUCT.
SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
No Bizon reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This Warranty is governed by and construed under the laws of the country in which the Bizon Product purchase took place. Bizon or its successor in title is the warrantor under this Warranty.