IMPORTANT: BY USING YOUR BIZON PRODUCT, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE BIZON LIMITED WARRANTY (“WARRANTY”) AS SET OUT BELOW. THE WARRANTY PERIOD DEPENDS ON THE WARRANTY OPTION STATED ON YOUR QUOTE AND ORDER CONFIRMATION. DO NOT USE YOUR PRODUCT UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY. IF YOU DO NOT AGREE TO THE TERMS OF THE WARRANTY, DO NOT USE THE PRODUCT AND RETURN IT WITHIN THE RETURN PERIOD STATED IN THE BIZON RETURNS & REFUNDS POLICY (FOUND AT https://bizon-tech.com/returns-refunds) TO BIZON FOR A REFUND, TO THE EXTENT THE PRODUCT IS ELIGIBLE FOR RETURN UNDER THAT POLICY.
This Warranty forms part of the BIZON Terms of Sale. Capitalized terms not defined here have the meanings given in the Terms of Sale. This is a “Limited Warranty” within the meaning of the Magnuson-Moss Warranty Act.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, BIZON DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. BIZON DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, BIZON LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT BIZON’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
Technostore LLC (dba BIZON) of 3005 Greene St, Hollywood, FL 33020, U.S.A. (“BIZON”) warrants the BIZON-branded hardware product and BIZON-branded accessories contained in the original packaging (“BIZON Product”) against defects in materials and workmanship when used normally in accordance with BIZON’s published guidelines, for the Warranty Period of the warranty option selected by you when placing the order and stated on your Quote and order confirmation. BIZON’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications. All Warranty Periods run from the date of original delivery of the BIZON Product to the end-user purchaser (“Delivery Date”).
BIZON workstations, servers and clusters are offered with one of the following options (the option purchased is stated on your Quote and order confirmation):
Each option consists of three elements:
Other BIZON-branded products and components sold separately (such as GPUs, memory, storage, cooling components and accessories sold by BIZON outside of a system) are covered by a One (1) Year Limited Warranty from the Delivery Date, with an optional Two (2) Year extended warranty available at the time of purchase. Repair or replacement of such products is provided under the same terms as the Part Replacement Period above for the duration of their Warranty Period.
Extended warranty. A longer warranty option may be purchased at the time of ordering or within thirty (30) days after the Delivery Date, at BIZON’s then-current price, provided that the BIZON Product has not been the subject of a warranty claim during that period. Warranty options cannot be extended after that period.
This Warranty does not apply to any non-BIZON branded hardware products or any software, even if packaged or sold with BIZON hardware. Manufacturers, suppliers, or publishers, other than BIZON, may provide their own warranties to you – please contact them for further information. Software distributed by BIZON with or without the BIZON brand (including, but not limited to, BizonOS, Z-Hub, operating systems, drivers and system software) is not covered by this Warranty. Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use. BIZON does not warrant that the operation of the BIZON Product will be uninterrupted or error-free, or that the BIZON Product will achieve any particular performance, benchmark or throughput. BIZON is not responsible for damage arising from failure to follow instructions relating to the BIZON Product’s use.
This Warranty does not apply:
(a) to consumable parts, such as batteries, thermal paste and pads, filters, fans, coolant and protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;
(b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports, unless failure has occurred due to a defect in materials or workmanship;
(c) to damage caused by use with a third-party component or product that does not meet the BIZON Product’s specifications (BIZON Product specifications are available at https://bizon-tech.com/ under the technical specifications section for each product);
(d) to damage caused by accident, abuse, misuse, neglect, liquid contact (other than coolant within a factory-installed liquid-cooling loop), fire, flood, lightning, earthquake or other external cause;
(e) to damage caused by operating the BIZON Product outside BIZON’s published guidelines, including the operating environment, temperature, humidity, airflow, power and installation requirements stated in the technical specifications for the product;
(f) to damage caused by service, repair, upgrade, expansion, installation or modification performed by anyone other than BIZON that is not carried out in accordance with BIZON’s published guidelines, and to any component installed by anyone other than BIZON (see “Customer-Installed Components and Upgrades” below);
(g) to a BIZON Product or components that have been modified to alter functionality or capability without the written permission of BIZON;
(h) to defects caused by normal wear and tear or otherwise due to the normal aging of the BIZON Product;
(i) if any serial number has been removed or defaced from the BIZON Product or from a covered component;
(j) if BIZON receives information from relevant public authorities that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the BIZON Product, and you cannot prove in any way that you are the authorized user of the product (e.g. by presenting proof of purchase);
(k) to damage caused by incorrect connection and/or incorrect graphics card or any other component installation;
(l) to thermal damage on any electronic components, wires or parts caused by blocked airflow, inadequate ventilation, dust accumulation, operation outside the specified environment, or failure to perform the maintenance described in BIZON’s published guidelines;
(m) to damage caused by interruptions or power failure, power surges, incorrect supply voltage, or use without adequate power protection where recommended in the product specifications;
(n) to use of systems in the wrong environment (servers are designed for server rooms equipped with server racks, 24/7 air conditioning, sufficient power, and cooling; workstations are designed for the environment stated in their technical specifications);
(o) to non-authorized CPU/GPU overclocking, CPU or GPU power limit modifications from factory settings, flashing BIOS, vBIOS or firmware, and/or modifying BIOS settings other than as instructed by BIZON;
(p) to damage occurring in transit where the BIZON Product was not shipped in accordance with the shipping requirements below, and to damage or loss occurring in transit on shipments arranged by you;
(q) to BIZON Products that have been exported, re-exported, transferred, resold, deployed or used in breach of the BIZON Export Controls and Sanctions Compliance Policy, or that are located in a country to which BIZON does not ship under that Policy; or
(r) to data recovery, reinstallation of software or restoration of configuration, which are not covered services.
Additional warranty limitations apply to liquid-cooled systems (see “Water-Cooled Systems Additional Warranty Terms” below).
You may install, remove or replace user-serviceable components in a BIZON Product — such as memory modules, storage drives, PCIe expansion cards (including additional graphics cards in air-cooled systems), network adapters and peripherals — without voiding this Warranty, provided that the installation is carried out in accordance with BIZON’s published guidelines and the component meets the BIZON Product’s specifications. This Warranty does not cover (i) the components you install, which are covered only by their own manufacturers’ warranties, (ii) damage to the BIZON Product caused by such installation or by the installed component, or (iii) faults that BIZON determines are caused by incompatibility with the installed component. The factory-installed liquid-cooling loop, including water blocks, pumps, radiators, tubing, fittings and coolant, and any component connected to it (including liquid-cooled CPUs and GPUs), must not be opened, modified or serviced by anyone other than BIZON; see the water-cooled terms below. BIZON may ask you to remove customer-installed components before returning a BIZON Product for service, and BIZON is not responsible for customer-installed components left in a returned product.
IF YOUR BIZON PRODUCT IS CAPABLE OF STORING SOFTWARE PROGRAMS, DATA AND OTHER INFORMATION, YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES.
Before receiving warranty service, BIZON or its agents may require that you furnish proof of purchase details (order number or invoice), the serial number of the BIZON Product, respond to questions designed to assist with diagnosing potential issues, provide photographs, log files or diagnostic output, allow a remote support session, and follow BIZON’s procedures for obtaining warranty service. Before submitting your BIZON Product for warranty service you should maintain a separate backup copy of the contents of its storage media, remove all personal, confidential and proprietary information that you want to protect and disable all security passwords and disk encryption, or provide BIZON with the credentials needed to service the product.
DURING WARRANTY SERVICE IT IS POSSIBLE THAT THE CONTENTS OF THE BIZON PRODUCT’S STORAGE MEDIA WILL BE LOST, REPLACED OR REFORMATTED. IN SUCH AN EVENT BIZON AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF THE BIZON PRODUCT SERVICED.
Following warranty service your BIZON Product or a replacement device will be returned to you as your BIZON Product was configured when originally purchased, subject to applicable updates. You will be responsible for reinstalling all other software programs, data and information. Recovery and reinstallation of other software programs, data and information are not covered under this Warranty.
If during the Warranty Period you submit a claim to BIZON in accordance with this warranty, BIZON will, at its option:
(i) repair the BIZON Product using new or previously used parts that are equivalent to new in performance and reliability,
(ii) replace the BIZON Product or the defective component with the same model (or with your consent a product or component that has similar or better functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or
(iii) exchange the BIZON Product for a refund of your purchase price, less a reasonable allowance for use where permitted by law.
BIZON may request that you replace certain user-installable parts or BIZON Products. A replacement part or BIZON Product, including a user-installable part that has been installed in accordance with instructions provided by BIZON, assumes the remaining term of the Warranty or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a BIZON Product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes BIZON’s property.
Manufacturer RMA lead times. Replacement of certain components, including GPUs, accelerators, CPUs, motherboards, network adapters and storage, is subject to BIZON obtaining a replacement from the component manufacturer or distributor under the manufacturer’s return-merchandise-authorization (RMA) process. BIZON does not maintain a stock of replacement GPUs or other high-value components, and the time required to complete a warranty repair depends on the manufacturer’s RMA processing, testing and shipping times, which may be several weeks. BIZON will keep you informed of the status of the RMA. BIZON does not guarantee any repair or replacement turnaround time and does not provide loaner or temporary replacement equipment.
Please access and review the online help resources at bizon-tech.com before seeking warranty service. If the BIZON Product is still not functioning properly after making use of these resources, contact BIZON Technical Support by email at support@bizon-tech.com or by telephone at 1-888-577-6775 (Monday–Friday, 9 am–5 pm Eastern Time), providing your order number, the product serial number and a description of the problem. A BIZON representative will help determine whether your BIZON Product requires service, which may include remote diagnosis, and, if it does, will issue a Return Merchandise Authorization (RMA) number and inform you how BIZON will provide service. Service will not be provided for products shipped to BIZON without an RMA number. When contacting BIZON via telephone, other charges may apply depending on your location.
BIZON will provide warranty service through one or more of the following options:
(i) Carry-in service. You may return your BIZON Product to BIZON’s office in Hollywood, FL, by appointment. Service will be performed at that location. Once you are notified that service is complete, you will retrieve the BIZON Product from the BIZON office within 7 days unless BIZON notifies you that the BIZON Product will be sent directly to your location. BIZON may charge storage fees for products not collected within 30 days after notification.
(ii) Mail-in service. If BIZON determines that your BIZON Product is eligible for mail-in service, BIZON will send you instructions on how to properly pack and address your BIZON Product, so that you may ship your BIZON Product to the BIZON office. Instructions may be sent to you via email or in hard copy with the packaging material. Once service is complete, BIZON will return the BIZON Product to you.
(iii) Do-it-yourself (DIY) parts service and advance replacement. DIY parts service allows you to service your own BIZON Product. If DIY parts service is available in the circumstances, the following process will apply.
(a) Service where BIZON requires a return of the replaced BIZON Product or parts requires a return of the BIZON Product or part in the original configuration in which they were shipped (including the graphics card, power supply, cables, etc.). BIZON may require a credit card authorization as security for the retail price of the replacement BIZON Product or part and applicable shipping costs. If you are unable to provide credit card authorization, DIY parts service may not be available to you and BIZON will offer alternative arrangements for service. BIZON will ship a replacement BIZON Product or part to you with installation instructions, if applicable, and any requirements for the return of the replaced BIZON Product or part. You must ship the replaced BIZON Product or part to BIZON within fourteen (14) calendar days after you receive the replacement, using the RMA number and packaging instructions provided. If you follow the instructions, BIZON will cancel the credit card authorization, so you will not be charged for the BIZON Product or part and shipping to and from your location. If you fail to return the replaced BIZON Product or part as instructed, or return a replaced product or part that is ineligible for service or that has been damaged, BIZON will charge your credit card for the authorized amount.
(b) Service where BIZON does not require a return of the replaced BIZON Product or part. BIZON will ship you free of charge a replacement BIZON Product or part accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced BIZON Product or part.
(c) BIZON is not responsible for any labor costs you incur relating to DIY parts service. Should you require further assistance, contact BIZON.
BIZON does not provide on-site warranty service. BIZON reserves the right to change the method by which BIZON may provide warranty service to you and your BIZON Product’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to the country.
For the protection of your equipment and to maintain warranty coverage, all BIZON products returned for warranty service or repair must adhere to the following shipping requirements:
After the Warranty Period, or for faults excluded from this Warranty, BIZON offers diagnostic, repair, upgrade and maintenance services at BIZON’s then-current rates for labor and parts, which will be quoted to you for approval before work begins. Out-of-warranty service is provided on a best-efforts basis without guaranteed turnaround time, and repaired or replaced components carry a ninety (90) day warranty against defects in materials and workmanship in the repair.
This Warranty is non-transferable and extends only to the original end-user purchaser. All warranty claims must be accompanied by the original proof of purchase. Systems sold to authorized resellers at the time of sale constitute consent for the transfer of warranty to the reseller’s end-user customer. Lifetime Expert Care is personal to the original end-user purchaser and does not transfer.
Additional requirements listed below apply to all BIZON-branded water-cooled (liquid-cooled) systems in addition to the standard warranty terms. Because a liquid-cooling loop contains coolant under circulation in direct contact with electronic components, compliance with these requirements is a condition of coverage for the loop and for the components cooled by it.
THIS WARRANTY DOES NOT COVER DAMAGE RESULTING FROM ACCIDENT, MISUSE OR ABUSE, LACK OF REASONABLE CARE, SHIPPING DAMAGE, MODIFICATIONS, THE AFFIXING OF ANY ATTACHMENT NOT PROVIDED WITH THE PRODUCT, LOSS OF PARTS, OR OPERATING COMPONENTS AT SPEEDS OR FUNCTIONS OTHER THAN THOSE SPECIFIED BY THEIR MANUFACTURERS.
BIZON will not pay for warranty service performed by a non-authorized repair or diagnostic service and will not reimburse the consumer for damage resulting from warranty service performed by a non-authorized repair service. No responsibility is assumed for any special incidental or consequential damages due to a defective BIZON product. Continuous (24/7) operation of a BIZON Product for compute workloads within its published specifications and environment is normal use and does not by itself exclude coverage.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, BIZON IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE BIZON PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED IN THE BIZON PRODUCT. BIZON’S TOTAL LIABILITY UNDER THIS WARRANTY SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE BIZON PRODUCT CONCERNED.
THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. BIZON DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY BIZON PRODUCT UNDER THIS WARRANTY OR REPLACE THE BIZON PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED ON THE BIZON PRODUCT.
SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
No BIZON reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty; any such modification, extension or addition is valid only if set out in a written agreement signed by a duly authorized officer of BIZON. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This Warranty is governed by and construed under the laws of the State of Florida, U.S.A., without regard to its conflict of laws provisions, and any dispute arising under it is subject to the dispute-resolution provisions of the BIZON Terms of Sale. BIZON or its successor in title is the warrantor under this Warranty. BIZON may update this Warranty for products delivered after the date of the update by posting a revised version at bizon-tech.com/warranty; the version in effect on the Delivery Date applies to your BIZON Product.
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