X5500 workstation / server
Daniel
05 September 2025
- Comment:
- Overall, I am really happy with the workstation, and the support I received subsequent to receiving it (making sure loose plastic pieces were not an issue, fixing Bluetooth with a dongle, it was packaged well, the product works, and it was delivered as advertised).
However I have to doc a star due to the shipping experience. I detailed this feedback in an earlier email, but here it is again
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I am pretty frustrated with this shipping experience, and I think Bizon is mostly to blame.
* I told my sales rep multiple times before purchase that I could not accept shipment prior to Aug 15.
* After my sale was finalized, I got an email from Noah asking if I would accept slower RAM so you could speed up the shipment. I responded that I would only want the slower RAM if the delay was significant (>2 weeks). I reiterated that I could not accept the package before Aug 15.
* Instead of responding, I was notified on Aug 6 that immediate shipment was made with the slower RAM.
* I emailed Bizon again on Aug 6 (in this thread) asking to hold off delivery until Aug 15.
* FedEx made delivery attempts on Aug 11 and Aug 12. Then they called me to discuss options. They told me another delivery attempt would be made on Aug 15.
* Now you email me saying the package is being held in Brooklyn. But FedEx shipping tracker says it's out for delivery to Manhattan? So should I stay home and wait or head to Brooklyn?
This is a disaster. On a 40k purchase, I expect way more care and support.
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Fortunately, it worked out ok, the final delivery attempt succeeded, etc. Mark Stevens acknowledged this feedback, took responsibility, and I appreciate that.
I still kind of wish I held out for the faster RAM, which could be useful if I update the CPU later.. but it's all good.
Bizon G7000 G3 GPU Server
Kelsey Gura
29 August 2025
- Comment:
- I needed to replace the SSD for one of the servers in our GPU cluster.
The Bizon team sent me a new one right away.
After replacing the card, I had trouble installing the Bizon ubuntu image -- so Ruben hopped on a call with me to run the installations. He was patient, knowledgeable and friendly. And he tested everything to make sure things were running as expected. And I learned a thing or two from him -- and now our server is humming along!
Awesome customer service with Bizon! Really appreciate the quick turnaround and support.
ML workstation
Gabriel
22 May 2025
- Comment:
- System is amazing!
Bizon Z5000 series
Brandon Harris
01 May 2025
- Comment:
- Ruben was able to provide excellent, clear instructions while helping me troubleshoot in a logical order.
Bizon cryo-EM workstation
Radhika Malik
03 April 2025
- Comment:
- Good service. All the problems regarding the software dependencies were resolved!
BIZON Support
Matt
01 April 2025
- Comment:
- Ruben was incredibly helpful during our multi-day troubleshooting process.
His resilience made everything simple as he brought his best foot forward every time we met.
We were able to tackle the issue in a timely manner and we are thankful for his continued effort. RUBEN IS THE MAN!
Bizon server
Jonas willaredt
05 March 2025
- Comment:
- Great help!
X8000 G3
Justin
11 February 2025
- Comment:
- Everyone was great to work with, being very responsive and helpful!
We received the server to satisfaction but have not yet installed it. If more demand grows, we'd likely use Bizon again.
BIZON X8000 G3 Server
Dr. Guilherme Baumgarten
06 February 2025
- Comment:
- Always a pleasure to work with Bizon. Great hardware, valuable software, and a willing attitude to make things happen!
BIZON X5500 – AI Deep Learning & Data science Workstation
Hilmar Strickfaden
19 January 2025
- Comment:
- We are very happy with our new BIZON X5500 – AI Deep Learning & Data science Workstations. Everything so far works perfectly.
Store Rating
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