BIZON Computers – Customer reviews

Optimus Full Stack AI Factory

Robert Cohen

14 October 2026

Comment:: Bizon's customer service is outstanding!

I have to call out Ruben, who is a Senior Engineer, Enterprise Systems.

He was the reason we went with Bizon. He was responsive, intuitive easily explained his reasoning and saved us a lot of time.

He is one of those guys who immediately earns your trust and continually proves why. I am about to contact him about another order.

4x RTX Threadripper water-cooled workstation

Ben

14 October 2026

Comment:: You simply will not find better customer service and support than you will with Bizon!

I ran into a major software issue that Bizon diagnosed and fixed within 1 day. This is my second experience with Bizon customer support.

The first experience was hardware-related, and both times Bizon has been absolutely fantastic.

All of my purchases will continue to be with Bizon, not only because their build quality is great, but because their customer service is so amazing.

Keep up the good work Bizon!

Optimus Full Stack AI Factory

Rob Cohen

09 October 2026

Comment:: I had a great experience working with Bizon.

They provided excellent customer service, from specification clarification, purchasing (online self-serve order specifications), build, and delivery.

We will continue to use Bizon as our business grows.

AMD Ryzen Workstation

J-P

25 August 2026

Comment:: Excellent service.

I've had issue at the begging with one of the PSU and the team was patient and helped me solve the issue by replacing the unit.

Highly recommended

Bizon X6000 G2

Greg Wilson

31 March 2026

Comment:: Great service and tech support

X4000

Marshall Olsen

07 March 2026

Comment:: Powerhouse!

I can run Unreal Engine, multiple AIs like ChatGPT and Claude, Blender, and Clip Studio paint while surfing the internet with zero Latency.

Crunches hundreds of lines of Code in Visual Studio in seconds.

Couldn’t be happier, and the team at BIZON is very professional and did everything they could to help me stay within my spending limit during these times of rising SSD prices.

Bizon workstation

juan. mayortorres

09 January 2026

Comment:: Nice stuff!

BIZON X7000 G3 (2 units)

T

30 September 2025

Comment:: Mark Stevens provided great customer service. Very responsive.

BIZON X3000 G2 – AMD Ryzen 9000 AI Workstation

Douglas Carner

11 September 2025

Comment:: We rely upon high-end work stations, and warranty service is an expected reality. With our standard vendor, warranty replacement parts arrive next day without charge, and the faulty part is returned by prepaid label. With BIZON, one DIMM failed shortly after arrival, and they required us to pay for its return, and a credit card to receive next day cross-country ground shipping of its replacement. Both companies make good kit, but we must value a partner that supports mission critical up-time.

Bizon PC

Thank you for your honest feedback — we truly value insights from professionals who rely on our high-end workstations for mission-critical work.

We understand how essential seamless and responsive warranty service is, especially when downtime is not an option.

To address the situation,
1) We have refunded your deposit and
2) I've sent a prepaid shipping label to your email to cover the return of the faulty part.

Thank you again for bringing this to our attention.

12 September 2025

X5500 workstation / server

Daniel

05 September 2025

Comment:: Overall, I am really happy with the workstation, and the support I received subsequent to receiving it (making sure loose plastic pieces were not an issue, fixing Bluetooth with a dongle, it was packaged well, the product works, and it was delivered as advertised).

However I have to doc a star due to the shipping experience. I detailed this feedback in an earlier email, but here it is again

-----
I am pretty frustrated with this shipping experience, and I think Bizon is mostly to blame.

* I told my sales rep multiple times before purchase that I could not accept shipment prior to Aug 15.
* After my sale was finalized, I got an email from Noah asking if I would accept slower RAM so you could speed up the shipment. I responded that I would only want the slower RAM if the delay was significant (>2 weeks). I reiterated that I could not accept the package before Aug 15.
* Instead of responding, I was notified on Aug 6 that immediate shipment was made with the slower RAM.
* I emailed Bizon again on Aug 6 (in this thread) asking to hold off delivery until Aug 15.
* FedEx made delivery attempts on Aug 11 and Aug 12. Then they called me to discuss options. They told me another delivery attempt would be made on Aug 15.
* Now you email me saying the package is being held in Brooklyn. But FedEx shipping tracker says it's out for delivery to Manhattan? So should I stay home and wait or head to Brooklyn?

This is a disaster. On a 40k purchase, I expect way more care and support.
-----

Fortunately, it worked out ok, the final delivery attempt succeeded, etc. Mark Stevens acknowledged this feedback, took responsibility, and I appreciate that.

I still kind of wish I held out for the faster RAM, which could be useful if I update the CPU later.. but it's all good.

Bizon PC

Thank you so much for your thoughtful and detailed feedback.

We’re grateful that our team member, Mark Stevens, was able to connect with you, take ownership of the situation, and help bring it to a resolution. Still, we recognize the confusion caused by miscommunication between parties, and we have taken internal actions to prevent this from happening again.

As for the RAM configuration, we understand your concern and will certainly take that into account when discussing upgrade flexibility with future clients.

05 September 2025

Reviews

Optimus Full Stack AI Factory

4x RTX Threadripper water-cooled workstation

Optimus Full Stack AI Factory

AMD Ryzen Workstation

Bizon X6000 G2

X4000

Bizon workstation

BIZON X7000 G3 (2 units)

BIZON X3000 G2 – AMD Ryzen 9000 AI Workstation

X5500 workstation / server

Store Rating

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