Returns & Refunds Policy

BIZON wants you to be thrilled with your new purchase. However, if you need to return an item, we’re here to help.

BIZON Workstations and Servers:
You can return a product for up to 30 days from the date of delivery.
Water-cooled workstations, servers, clusters, orders over $5,000, orders that have been financed, and orders with custom components are NCNR (non-cancelable, non-returnable).

Other Products:
You can return a product for up to 14 days from the date of delivery.
All sales on software, software licenses, monitors, UPS systems, keyboards/mice, speakers, networking equipment, racks, components sold separately and other accessories are final.

Please make sure the item you’re returning is repackaged with all cords, adapters and documentation included when you received it. Purchases can be exchanged for the same item, another item, or a refund.

To return a system, contact us within 30 days of delivery. Returns are accepted for systems that are not NCNR and that have a defective hardware component verified by BIZON. In most cases we will first repair or replace the defective component under warranty; if we cannot do so within a reasonable time, we will refund the system.

Refunds cover the purchase price of the system and do not include freight or the 2.9% card processing fee. A 20% restocking fee applies unless all three conditions are met:

1. The system is returned to BIZON within 30 days of delivery.
2. There is a defective hardware component inside the system.
3. BIZON has verified that the issue is caused by the hardware and not by software (OS, drivers, applications, configuration, workload) or by your facilities (power, cooling, network).

Non-defective returns of eligible (non-NCNR) systems may be accepted at BIZON’s discretion with the 20% restocking fee. NCNR orders may be cancelled or returned only at BIZON’s discretion; supplier restocking charges and other costs we cannot recover are deducted from the refund.

Systems that have been modified, opened in breach of the warranty, overclocked, damaged, or show use beyond initial testing are handled under the Limited Warranty rather than returned.

To cancel an order, email support@bizon-tech.com. If the order is not NCNR and has not shipped, we cancel it and refund the full purchase price including shipping; the 2.9% card fee is not refundable. Orders that have already shipped are treated as returns, and shipping is not refunded.

1. Get an RMA number. Contact support@bizon-tech.com before the return period ends. We respond within 3 business days. Returns without an RMA number may be refused.
2. Ship within 7 days of the RMA being issued, with the RMA number on the outside of the package.
3. Pack it as it was shipped: original packaging, all accessories, cables, media and documentation. Non-defective items must be new, unaltered and undamaged. Servers and water-cooled systems must ship on a pallet via FedEx Freight.
4. Shipping and insurance for the return are your responsibility. We recommend FedEx with tracking, signature and full insurance. BIZON is not responsible for return packages that are lost, damaged or mishandled in transit.
5. Back up and wipe your data before shipping and remove any removable media. BIZON is not responsible for data on returned products; drives may be securely erased.

Every return is inspected and tested on receipt. If the product is damaged, incomplete, altered or not as described in the RMA, we may deduct repair or missing-item costs, apply the restocking fee, or return the product to you at your expense.

Refunds are issued after we receive and inspect the item (or confirm a cancellation), to the original payment method and account:

• Card: sent to the card-issuing bank within 5 business days. The 2.9% card fee is not refunded.
• ACH, wire or check: sent by ACH or wire to the originating account within 10 business days.
• Financed orders: refunded to the financing company under your financing agreement.

If you have any question about a refund, please contact us at support@bizon-tech.com before contacting your bank — we are always happy to help and will resolve it directly with you.

Transit damage, missing packages, shortages and products that fail on first use are covered by the DOA and Damaged Shipping Policy — please report within 2 days of delivery.

Hardware defects are covered under the Limited Warranty. Third-party products are covered by their manufacturers’ warranties.

This policy is part of the BIZON Terms of Sale; the version in effect when BIZON accepts your order applies to that order.

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