BIZON wants you to be thrilled with your new purchase. However, if you need to return an item, we’re here to help. This policy applies to products purchased directly from BIZON and forms part of the Terms of Sale.
BIZON Workstations:
You can return a product for up to 30 days from the date of delivery.
Water-cooled workstations, servers, clusters, orders over $5,000, orders that have been financed, and orders with custom components are NCNR (non-cancelable, non-returnable).
Other Products:
You can return a product for up to 14 days from the date of delivery.
All sales on software, software licenses, monitors, UPS systems, keyboards/mice, speakers, networking equipment, racks, components sold separately and other accessories are final.
The 30-day return is honored only if the system is returned within 30 days of delivery, is not NCNR, and has defective hardware verified by BIZON. BIZON cannot offer a full refund unless there is a defective hardware component (for example, a memory module causing stability issues). Where BIZON verifies a defect, we may first repair or replace the component under warranty; a refund is available if we cannot do so within a reasonable time.
Refunds cover the purchase price of the system and do not include freight, the 2.9% card processing fee, or the value of any discount or program pricing the system qualified you for. A 20% restocking fee applies unless all three conditions are met:
Non-defective returns of eligible (non-NCNR) systems may be accepted at BIZON’s discretion with the 20% restocking fee. Systems that have been modified, opened in breach of the warranty, overclocked, damaged, or show use beyond initial testing are not returnable and are handled under the Limited Warranty.
Email support@bizon-tech.com. If the order is not NCNR and has not shipped, we cancel it and refund the full purchase price including shipping; the 2.9% card fee is not refundable. NCNR orders cannot be cancelled once components are ordered or production has begun; if BIZON agrees to cancel at its discretion, supplier restocking charges and other non-recoverable costs are deducted. Orders that have shipped are treated as returns; shipping is not refunded.
Every return is inspected and tested on receipt. If the product is damaged, incomplete, altered or not as described in the RMA, we may deduct repair or missing-item costs, apply the restocking fee, or refuse the return and ship it back at your expense.
Promotional items and discounts. If you return an item that qualified you for a discount, bundle, promotional item or program pricing (academic, research, startup, partner) and do not also return the promotional item or no longer qualify, we may deduct the value of the discount from your refund.
Refunds are issued after we receive and inspect the item (or confirm a cancellation), to the original payment method and account only:
Questions about a refund: support@bizon-tech.com. Under the Terms of Sale, refund disputes are resolved directly with BIZON, not by chargeback.
Transit damage, missing packages, shortages and products that fail on first use are covered by the DOA and Damaged Shipping Policy — report within 2 days of delivery.
Defects are handled under the Limited Warranty. Third-party products are covered by their manufacturers’ warranties.
We may change this policy; the version in effect when BIZON accepts your order applies to that order.
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