DOA and Damaged Shipping Policy
This policy forms part of the Terms of Sale. Contact: support@bizon-tech.com or 1-888-577-6775.
Receiving Your Shipment
- Locate your package as soon as possible. If it is missing, check around the delivery location and report it to us immediately.
- Inspect before you sign. Open the box and check the contents. Do not assume the item is undamaged because the packaging looks fine.
- Do not sign for visibly damaged packages or pallets without inspecting the contents. If the driver will not wait, write “subject to inspection” and note any visible damage on the delivery receipt before signing.
- If the product appears damaged, refuse delivery and notify us immediately.
- Freight (pallet) deliveries: count the pieces against the bill of lading, check that the pallet and shrink-wrap are intact, note any damage on the receipt, and photograph the pallet before and after unwrapping.
- Concealed damage: if you find damage after signing, stop unpacking, keep all packaging materials, cartons and the pallet, photograph everything, and notify us immediately. Without the packaging there is no basis for a carrier claim.
Reporting Deadline: 2 Days
Report damage, concealed damage, shortages, missing packages or incorrect items to support@bizon-tech.com within 2 calendar days of the carrier’s delivery date, with your order number, a description and photos of the packaging and product. Carriers require claims within a short window; reports after the deadline, or without retained packaging, cannot be filed and the shipment is considered accepted. After that, hardware issues are handled under the Limited Warranty.
If you arranged the shipment, used your own carrier account, or picked up locally, risk of loss passed to you at handover and claims are filed with your carrier; we will provide supporting documentation.
Dead On Arrival (DOA): Failure Out of the Box
A BIZON-branded product is DOA if it shows a hardware failure that prevents basic operation on first use out of the box. If you believe your product is DOA, contact BIZON Technical Support within 2 calendar days of delivery. We will diagnose remotely (photos, videos, logs or a remote session) and determine whether the product is DOA. If it is, we offer one of the following:
- Warranty replacement. We ship the same product (or an equivalent or better configuration if the original is unavailable) at BIZON’s expense, shipping both ways for U.S. customers. You ship the unit back first using our label or freight instructions; the replacement ships after we receive and verify it. Replacement lead time depends on component availability and may be similar to the original build time. International customers pay return shipping, duties and taxes.
- Component replacement. If the failure is confined to one replaceable part (memory, drive, power supply, GPU), we may ship the part with installation instructions instead of replacing the whole system.
- Service. You may have the product repaired; once serviced, it is no longer eligible for replacement.
The product must be deemed DOA by BIZON Technical Support within 2 calendar days of delivery to qualify for replacement. If you do not make the product available for remote diagnosis in that time, or if it is found not to be DOA, the standard Limited Warranty applies.
DOA Terms
- Applies to BIZON-branded hardware only. Third-party products are covered by their manufacturers; contact them directly.
- Failures caused by your installation, software, drivers, OS or BIOS changes, overclocking, power supply, electrical or cooling environment, network, or physical damage after delivery are not DOA.
- Returned DOA products are tested before a replacement ships. If the product is misrepresented, found working, or damaged by a non-defect cause, a $400 handling fee plus all shipping costs applies, and the product is returned or handled under warranty.
- Return products in the original packaging. Servers and water-cooled systems ship on a pallet by the freight service we designate. Damage from inadequate return packaging is your responsibility.
- Back up your data and remove confidential information and removable media before returning; BIZON is not responsible for data on returned products.
- A DOA replacement carries the remainder of the original warranty.