DOA and Damaged Shipping Policy

Every BIZON system is fully tested, professionally packed and insured before it leaves our facility. In the rare case that something goes wrong in transit or on first power-up, here is what to do. Contact us at support@bizon-tech.com or 1-888-577-6775.

• Locate your package as soon as possible. If it is missing, check around the delivery location and report it to us right away.
• Inspect before you sign. Open the box and check the contents. Do not assume the item is undamaged because the packaging looks fine.
• Do not sign for visibly damaged packages or pallets without inspecting the contents. If the driver will not wait, write “subject to inspection” and note any visible damage on the delivery receipt before signing.
• If the product appears damaged, refuse delivery and notify us immediately.
• Freight (pallet) deliveries: count the pieces against the bill of lading, check that the pallet and shrink-wrap are intact, note any damage on the receipt, and photograph the pallet before and after unwrapping.
• Concealed damage: if you find damage after signing, stop unpacking, keep all packaging materials, cartons and the pallet, photograph everything, and notify us immediately. The packaging is needed for the carrier claim.

Please report damage, concealed damage, shortages, missing packages or incorrect items to support@bizon-tech.com within 2 calendar days of the carrier’s delivery date, with your order number, a description and photos of the packaging and product. Carriers require claims within a short window, so reports after the deadline, or without the retained packaging, cannot be filed with the carrier and the shipment is considered accepted; hardware issues are then handled under the Limited Warranty.

If you picked up the order at our facility or shipped it on your own carrier account, risk of loss passed to you at handover; claims are filed with your carrier, and we will provide supporting documentation.

A BIZON-branded product is DOA if it shows a hardware failure that prevents basic operation on first use out of the box. If you believe your product is DOA, contact BIZON Technical Support within 2 calendar days of delivery. We will diagnose remotely (photos, videos, logs or a remote session) and determine whether the product is DOA. If it is, we offer one of the following:

• Warranty replacement. We ship the same product (or an equivalent or better configuration if the original is unavailable) at BIZON’s expense, with shipping both ways covered. You ship the unit back first using our label or freight instructions; the replacement ships after we receive and verify it. Replacement lead time depends on component availability and may be similar to the original build time.
• Component replacement. If the failure is confined to one replaceable part (memory, drive, power supply, GPU), we may ship the part with installation instructions instead of replacing the whole system.
• Service. You may have the product repaired; once serviced, it is no longer eligible for replacement.

The product must be confirmed DOA by BIZON Technical Support within 2 calendar days of delivery to qualify for replacement. If the product is not made available for remote diagnosis in that time, or is found not to be DOA, the standard Limited Warranty applies.

• Applies to BIZON-branded hardware only. Third-party products are covered by their manufacturers; please contact them directly.
• Failures caused by your installation, software, drivers, OS or BIOS changes, overclocking, power supply, electrical or cooling environment, network, or physical damage after delivery are not DOA.
• Returned DOA products are tested before a replacement ships. If the product is found working, misrepresented, or damaged by a non-defect cause, a $400 handling fee plus shipping costs applies, and the product is returned or handled under warranty.
• Return products in the original packaging. Servers and water-cooled systems ship on a pallet by the freight service we designate. Damage from inadequate return packaging is your responsibility.
• Back up your data and remove confidential information and removable media before returning; BIZON is not responsible for data on returned products.
• A DOA replacement carries the remainder of the original warranty.

This policy is part of the BIZON Terms of Sale.

11/26