Full payment is due when you place the order. We do not take deposits. Build time starts when your payment has cleared: immediately for cards; typically 1–3 business days for ACH and domestic wires, 3–5 for international wires, 5–7 for checks. Quotes are valid through the date shown on the quote; payments received after that date may be re-quoted at current pricing.
Quoted prices are cash prices for ACH, wire or check. If you pay by card, a 2.9% processing fee is added to the order total. The fee is shown before you pay, itemized on your invoice, and is not refundable if the order is later cancelled or returned. For large orders, international shipments, or where the card or billing address cannot be verified, we may require payment by ACH or wire.
Your card is charged when you submit your order, after we verify the card details, receive authorization and confirm product availability. The billing address must match the address on file with your card issuer. We may request additional verification for card payments; orders that fail verification are cancelled and refunded.
If you have a question about a charge, delivery or product, contact us at sales@bizon-tech.com or 1-888-577-6775 before contacting your bank. Under the Terms of Sale, disputes are resolved directly with BIZON, and you agree not to initiate a chargeback for products that have been delivered or are in production. We contest chargebacks with order documentation and delivery confirmation; a chargeback made in breach of the Terms of Sale entitles BIZON to recover the disputed amount, fees and collection costs, and to suspend production, shipment, warranty and support until resolved.
Refunds, where due, go back to the original payment method and account: cards within 5 business days, ACH/wire/check within 10 business days after approval. The card processing fee is not refunded. See the Returns & Refunds Policy.
We collect sales tax on orders shipped to states where BIZON is registered, based on the shipping address; the amount is shown on your quote and invoice. Tax-exempt organizations: send a valid exemption or resale certificate for the destination state to sales@bizon-tech.com before the order is invoiced — we cannot refund tax after invoicing. You may owe use tax in your state on purchases from out of state; check with your state’s department of revenue.
All prices and payments are in U.S. dollars. International cards may incur exchange-rate differences and foreign transaction fees charged by your bank.
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