Shipping & Handling

Shipping & Handling

As soon as you place your order, you will receive an order confirmation via email with the estimated ship date. You will receive a tracking number within 12 hours of your order leaving the warehouse.

We process orders Monday – Friday, 9 am – 5 pm (EST), and ship from our facility in Hollywood, FL (Miami area).

Processing Time

• Workstations and servers: see the product page or your quote. Every system is built and tested to order; build time starts when your payment has cleared.
• Other items: 24–48 hours.

Processing time is an estimate and is not included in shipping timeframes. If the estimated ship date changes, we will let you know.

Local Pickup

Available at our facility in Hollywood, FL by appointment. Orders must be picked up within 14 days of our ready notice.

U.S. Shipping

• FedEx Ground or UPS Ground: 2–5 business days.
• Expedited (FedEx or UPS 2nd Day Air): by the end of the second business day.
• Overnight (FedEx or UPS Next Day Air): next business day by 10:30 a.m., 12:00 noon, or end of day, depending on destination.
• FedEx Freight *: 2–5 business days.

* Required for Z-Series, water-cooled systems, servers and multi-GPU systems (shipped on a pallet for extra safety). Freight is delivered to the curb or loading dock; liftgate, inside delivery and delivery appointments are available at extra cost if requested before shipment. Expedited and overnight services are not available for freight.

Shipping timeframes are carrier estimates and are not guaranteed. We may choose the optimal and fastest carrier based on your location.

International Shipping

We ship to Canada, the European Union, Norway, Iceland, Liechtenstein, Switzerland and the United Kingdom only (see our Export Compliance Policy). Orders ship via FedEx, DHL or UPS; typical transit is 2–9 business days plus customs clearance. Freight shipments are quoted individually.

Import duties, taxes (VAT/GST) and brokerage fees are not included in the item price or shipping charges and are the buyer’s responsibility, payable to the carrier or customs. Refused or unpaid customs shipments are treated as refused deliveries.

Delivery Notes

• An adult signature is required for all deliveries to protect against fraud and theft.
• We do not ship to P.O. boxes, FPO/APO addresses, or freight-forwarder and package-forwarder addresses.
• Orders ship to the original address only. Address changes, rerouting, “hold at location” and FedEx/UPS facility pickup are not available.
• Inspect the package before signing. Report damage, shortages or missing packages within 2 days of delivery and keep all packaging — see the DOA and Damaged Shipping Policy.
• When we arrange shipping, we insure the shipment and handle carrier claims. If you arrange your own carrier or pick up locally, risk of loss passes to you at handover.
• Refused or undeliverable shipments (wrong address, no one to sign) incur return shipping and handling charges.
• Keep the original packaging — it is required for returns and warranty service.

Full terms: BIZON Terms of Sale.