BIZON Computers – Customer reviews

BIZON X3000 G2 – AMD Ryzen 9000 AI Workstation

Douglas Carner

11 September 2025

Comment:: We rely upon high-end work stations, and warranty service is an expected reality. With our standard vendor, warranty replacement parts arrive next day without charge, and the faulty part is returned by prepaid label. With BIZON, one DIMM failed shortly after arrival, and they required us to pay for its return, and a credit card to receive next day cross-country ground shipping of its replacement. Both companies make good kit, but we must value a partner that supports mission critical up-time.

Bizon PC

Thank you for your honest feedback — we truly value insights from professionals who rely on our high-end workstations for mission-critical work.

We understand how essential seamless and responsive warranty service is, especially when downtime is not an option.

To address the situation,
1) We have refunded your deposit and
2) I've sent a prepaid shipping label to your email to cover the return of the faulty part.

Thank you again for bringing this to our attention.

12 September 2025

X5500 workstation / server

Daniel

05 September 2025

Comment:: Overall, I am really happy with the workstation, and the support I received subsequent to receiving it (making sure loose plastic pieces were not an issue, fixing Bluetooth with a dongle, it was packaged well, the product works, and it was delivered as advertised).

However I have to doc a star due to the shipping experience. I detailed this feedback in an earlier email, but here it is again

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I am pretty frustrated with this shipping experience, and I think Bizon is mostly to blame.

* I told my sales rep multiple times before purchase that I could not accept shipment prior to Aug 15.
* After my sale was finalized, I got an email from Noah asking if I would accept slower RAM so you could speed up the shipment. I responded that I would only want the slower RAM if the delay was significant (>2 weeks). I reiterated that I could not accept the package before Aug 15.
* Instead of responding, I was notified on Aug 6 that immediate shipment was made with the slower RAM.
* I emailed Bizon again on Aug 6 (in this thread) asking to hold off delivery until Aug 15.
* FedEx made delivery attempts on Aug 11 and Aug 12. Then they called me to discuss options. They told me another delivery attempt would be made on Aug 15.
* Now you email me saying the package is being held in Brooklyn. But FedEx shipping tracker says it's out for delivery to Manhattan? So should I stay home and wait or head to Brooklyn?

This is a disaster. On a 40k purchase, I expect way more care and support.
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Fortunately, it worked out ok, the final delivery attempt succeeded, etc. Mark Stevens acknowledged this feedback, took responsibility, and I appreciate that.

I still kind of wish I held out for the faster RAM, which could be useful if I update the CPU later.. but it's all good.

Bizon PC

Thank you so much for your thoughtful and detailed feedback.

We’re grateful that our team member, Mark Stevens, was able to connect with you, take ownership of the situation, and help bring it to a resolution. Still, we recognize the confusion caused by miscommunication between parties, and we have taken internal actions to prevent this from happening again.

As for the RAM configuration, we understand your concern and will certainly take that into account when discussing upgrade flexibility with future clients.

05 September 2025

Bizon G7000 G3 GPU Server

Kelsey Gura

29 August 2025

Comment:: I needed to replace the SSD for one of the servers in our GPU cluster.

The Bizon team sent me a new one right away.

After replacing the card, I had trouble installing the Bizon ubuntu image -- so Ruben hopped on a call with me to run the installations. He was patient, knowledgeable and friendly. And he tested everything to make sure things were running as expected. And I learned a thing or two from him -- and now our server is humming along!

Awesome customer service with Bizon! Really appreciate the quick turnaround and support.

ML workstation

Gabriel

22 May 2025

Comment:: System is amazing!

Bizon Z5000 series

Brandon Harris

01 May 2025

Comment:: Ruben was able to provide excellent, clear instructions while helping me troubleshoot in a logical order.

Bizon cryo-EM workstation

Radhika Malik

03 April 2025

Comment:: Good service. All the problems regarding the software dependencies were resolved!

BIZON Support

Matt

01 April 2025

Comment:: Ruben was incredibly helpful during our multi-day troubleshooting process.

His resilience made everything simple as he brought his best foot forward every time we met.

We were able to tackle the issue in a timely manner and we are thankful for his continued effort. RUBEN IS THE MAN!

Bizon server

Jonas willaredt

05 March 2025

Comment:: Great help!

X8000 G3

Justin

11 February 2025

Comment:: Everyone was great to work with, being very responsive and helpful!

We received the server to satisfaction but have not yet installed it. If more demand grows, we'd likely use Bizon again.

BIZON X8000 G3 Server

Dr. Guilherme Baumgarten

06 February 2025

Comment:: Always a pleasure to work with Bizon. Great hardware, valuable software, and a willing attitude to make things happen!

Reviews