Returns & Refunds Policy

Returns & Refunds Policy

BIZON wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.

Standard Return Policy

You can return a product for up to 14 days from the date you purchased it.

Purchases can be exchanged for the same item, other item(s), or a refund. In order to return non-defective items, the items must be in the same condition in which they were shipped. Please read carefully our Cancellations and Refunds policy for additional information on restocking fee.

Cancellations and Refunds

If you complete a purchase and wish to cancel it, contact the BIZON RMA Department at rma@bizon-tech.com.
If your item has not yet been shipped, we will cancel the order and your full purchase price including shipping will be refunded.

If the order has already shipped, you will need to return the package to us in accordance with our return policy. Contact the BIZON RMA Department at rma@bizon-tech.com and wait for RMA number. Do not ship without RMA number. Shipping will not be refundable on cancellations where the order has already been shipped.

If a purchased product does not meet your needs and you need to return it because of that or any other non-defect reason (including cases when you have unsupported/incompatible hardware/software), a 15% restocking fee will apply to the item price refund. The buyer will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.

Purchases can be exchanged for the same item, other item(s), or a refund. In order to return non-defective items, the items must be in the same condition in which they were shipped.

Refunds

Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancelation request.

The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

  • If you paid by PayPal, refunds will be sent to your PayPal account within five business days of receipt of the returned item or cancelation request.