Returns & Refunds Policy

Returns & Refunds Policy

BIZON wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.

Standard Return Policy

  • BIZON Workstations:

    You can return a product for up to 30 days from the date you purchased it.

  • Other Products:

    You can return a product for up to 14 days from the date you purchased it.


Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.

Purchases can be exchanged for the same item, another item(s), or a refund. In order to return non-defective items, the items must be in the same condition in which they were shipped. Please read carefully our Overall Return Guidelines policy for additional information on restocking fee. No refunds are available on orders paid via cryptocurrency.

BIZON Workstations Return Guidelines

Refunds are only issued for the sale amount at current selling market value of the component(s) inside the computer, and does not include freight charges. Additionally, a 15% restocking fee is applied to computer system unless all of the three items below have been met:
1. Your purchase is returned back to BIZON within 30 days of original delivery.
2. There are defective hardware component(s) inside the computer.
3. BIZON or a third-party computer company contracted by BIZON has verified that the stability/performance issues are in direct result of the hardware inside the computer and NOT the software such as the operating system, drivers, or software.
BIZON cannot offer a full refund for the purchase price of the product(s) unless there were issues such as defective hardware component(s) inside the computer such as a memory stick causing stability/performance issues. The returned merchandise must include its original packaging, manuals, and all accessories. All sales on software items are final. Opened accessories such as the monitor and speakers will not be refunded. BIZON will not refund shipping costs and will not pay shipping for returning packages. Order number or receipt required for all returns.
The 30 day money back guarantee is only honored if the computer system is returned to Bizon within 30 days from date of original delivery and the computer have defective hardware. Customer is reposnisble for all shipping fees. Before making any return, back up all software and data and remove any personal information, confidential information or private content which you do not want viewed or used by any third party. BIZON is not liable for lost data or misuse of data on computers that are returned for any reason.

Overall Return Guidelines

These are BIZON’s Overall Return Guidelines applicable only to products purchased by you directly from the BIZON website. All returns must meet the overall guidelines in order for the individual return policy to apply.

If you complete a purchase and wish to cancel it, contact the BIZON RMA Department at rma@bizon-tech.com.
If your item has not yet been shipped, we will cancel the order and your full purchase price including shipping will be refunded.

If the order has already shipped, you will need to return the package to us in accordance with our return policy.
All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting BIZON RMA Department at rma@bizon-tech.com. The product must be returned to the BIZON within 7 calendar days of the issuance of the RMA. Shipping will not be refundable on cancellations where the order has already been shipped.


Returns for refund may be subject to a restocking fee. If a purchased product does not meet your needs and you need to return it because of that or any other non-defect reason (including cases when you have unsupported/incompatible hardware/software), a 15% restocking fee will apply to the item price refund.

The buyer will be responsible for actual return shipping charges.

Purchases can be exchanged for the same item, another item(s), or a refund. In order to return non-defective items, the items must be in the same condition in which they were shipped.


Refunds

Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. Refunds will only be issued to the original payment method that you use when placing your order.

The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

  • If you paid by PayPal, refunds will be sent to your PayPal account within five business days of receipt of the returned item or cancellation request.